If the user wants to “share” or give an installer access to his/her irrigation controller with a contractor using an android device, he/she must use the phone/tablet native e-mail app and not a third-party e-mail app (GMAIL App, Yahoo mail App). For example, as shown below, the e-mail system selected to send the file is the smartphone native e-mail app and not at third party email application. If a third-party e-mail app is selected, sometimes the file to be shared is not sent and the installer or lawn service provider might not receive the information needed to access the controller from his/her account:

Solution: Use the native android email application to ensure the details are shared OR log into your account at myproex.krain.com, go to your account page, click “SHARE” and copy and paste the MAC address of the controller into an email to your lawn or irrigation maintenance service: